Jakarta, June 15, 2020 – In its efforts to combat COVID-19 across Asia Pacific, Fullerton Health announced that it has launched its COVID-19 symptom checker and chat function on its LiveFuller mobile application platform (“LiveFuller”) in Indonesia. Developed using proprietary commercial technology, the mobile application and its new functions will be made available free-for-use for the general public in Asia Pacific and are intended for general well-being and information purposes in the current environment. During these challenging times, Fullerton Health is fully committed to working in close partnership with governments and civic organisations by making available the company’s resources to assist with alleviating the burden on the public health sector.
A key challenge during this pandemic is the lack of access to reliable healthcare information relating to COVID-19. The overwhelming amount of information and news surrounding COVID-19 and related developments makes it difficult for the general public to find and focus on information that is relevant to them.
In Indonesia, LiveFuller application users with the Artificial Intelligence (AI) feature, which is able to minimize the results of examination errors, can utilize the symptom check function for free, which is available in two languages: Indonesian and English. It is hoped that this feature will help the community to get a picture of their health condition, by knowing whether the symptoms that are being experienced require further medical treatment. Although this feature is not to be used as a reference in detecting the COVID-19 virus in the body, the results of examining these symptoms can be helpful information and advice to determine the need for consulting a doctor for further diagnosis. At the end of the examination, users will be directed to various Fullerton clinic locations and features to connect directly to the COVID-19 National Hotline. In the same application, there are also recommendations for self-protection from COVID-19.
The Indonesia version of the LiveFuller COVID-19 symptom checker is available for direct download online (https://www.fullertonhealthtech.com/download-app), as well as via the App Store for iOS users. The download link is also available on Fullerton Health Indonesia’s website.
David Sin, Co-Founder and Group President of Fullerton Health, said, “Through providing our symptom checker and chat function free for use to the public, we seek to close the gap on the lack of access to accurate and updated information about COVID-19 in the region. Obstacles to access create exceedingly more problems for our communities, as COVID-19 will continue to spread unless all stakeholders join in the concerted effort to combat it.”
He added, “We firmly believe that to those whom much is given, much will be required. Since the outbreak of COVID-19 across Asia and subsequently the world, Fullerton Health has been mobilizing our regional capabilities in support of the COVID-19 response efforts in the various markets that we operate. While we are cognizant that our efforts alone are never sufficient to overcome the challenges, we are confident that together with like-minded organisations and individuals, our communities and countries can collectively recover and emerge from this global crisis.”
Jeff Chen, Group Chief Innovation Officer of Fullerton Health, said, “Leveraging technology and digitalizing services are key to efficiently and effectively improve access to quality care and reliable information. While our recently-launched features provide ease of access to COVID-19 information for the general public, we will continue to add and enhance our digital health capabilities to enable the provision of reliable and convenient access to care for all.”